We strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, you may return eligible items according to the guidelines below.
1. Eligibility for Returns
- Products must be in their original condition, unused, and with all original packaging, tags, and accessories.
- Certain items, such as perishable goods, personalized products, gift cards, and final sale items, are not eligible for return.
- Items that are damaged due to misuse, negligence, or wear and tear cannot be returned.
2. Return Process
To initiate a return:
- Contact our Customer Support with your order details.
- Receive a Return Authorization and shipping instructions.
- Pack the item securely and ship it to the provided return address.
- Keep the tracking information for reference until the return is processed.
3. Refund Policy
- Once we receive and inspect your returned item, we will process your refund within 7 business days.
- Refunds will be issued to the original payment method.
- Shipping fees are non-refundable unless the return is due to an error on our part.
4. Exchanges
- If you received a defective, damaged, or incorrect item, we offer a free replacement.
- Contact us within 7 days of receiving your order to request an exchange.
5. International Returns
- Customers returning items from outside 7 are responsible for return shipping costs and customs duties.
- We are not responsible for lost or delayed returns due to international shipping processes.
6. Late or Missing Refunds
- If you haven’t received your refund, check with your bank or payment provider.
- If the issue persists, contact us at [Your Contact Email] for assistance.
7. Changes to This Policy
We reserve the right to update this Return Policy at any time. Changes will be posted on this page, and continued use of our services constitutes acceptance of the updated policy.